Fixing Your Membership Connection

In some cases, signing up with Apple Pay, Google Pay, or entering the wrong email can accidentally create a second website account instead of connecting to your existing account.

If this happened, your membership may be attached to the wrong account, which can cause things like watch history, saved progress, or account activity to appear missing.

Follow the steps below to reconnect your membership to your original account.

You will need to be signed in to the website with the account your membership is currently attached to before you can finish Step 2.

Step 1

Update Your Memberful Email

Log in to Memberful and update your membership email address so it matches the email address used on your original website account.

Manage Membership Account

Once your email has been updated, return to this page and continue to Step 2.

Step 2

Disconnect the Incorrect Account

Make sure you are currently logged into the newly created account (the account that currently has your active membership attached).

Clicking the button below will:

Log you out
Remove the incorrect membership connection
Redirect you to the login screen

After clicking the button below, please sign in to the website with your original email.

Your membership account should now be connected to your original website account & email.

You are not signed in right now. Sign in to the account your membership is currently attached to, come back to this page, and the Disconnect Membership button will appear here.